Shipping

UK Shipping
We have three delivery price options to cater to your needs: Enjoy free delivery on select items, which is perfect for those spontaneous shopping moments! For our adorable puppy pack bags and larger items, we offer a flat rate shipping fee of just £4.99, ensuring your precious goodies arrive safely. Additionally, for smaller treasures like our trendy t-shirts, chic clutch bags, and other delightful small items, we provide a more budget-friendly flat rate shipping option of £2.99.

International Shipping
If you're outside the UK and eager to get your paws on our products, we can indeed offer a quote for international shipping. Just give us a little shout before you place your order, as currently, only UK addresses are eligible to complete orders online.

Returns

Return Costs
Please note that return costs are the responsibility of the sender. However, if your item happens to be faulty, we will gladly send a replacement free of charge to make things right! To return an item, please don’t hesitate to email us or utilize our handy contact us page.

30 Days to Return
For all non-personalised items, we proudly offer a 30-day return window, giving you plenty of time to change your mind. However, please keep in mind that personalised items cannot be returned or exchanged unless they are faulty or have a defect. Rest assured, this policy does not affect your statutory rights.

Returns & Exchanges
If your item is found to be faulty or has any defects, we will happily refund you or replace it as soon as you ship it back to us. To initiate a return, simply email us or contact us via the contact section, or reach out through the email you received when placing your order. We’re here to help!